Privacy policy

This policy explains how Volunteers Without Borders – Palestine ("we") collects, uses and protects personal data when you use this website, register as a volunteer, attend our events or donate.

What we collect

• Volunteer applications: name, email, phone, date of birth, gender, address, city, skills, availability, emergency contact and an optional CV.
• Donations: name, email, amount and designation. Card and PayPal details are entered on Stripe or PayPal and never reach our servers.
• Contact messages: name, email, phone (optional) and your message.
• Technical data: IP address and browser type, used for security and abuse prevention.

Why we use it

• To review volunteer applications, organise events and issue certificates.
• To process donations and send receipts.
• To reply to your messages.
• To keep the website secure and meet our legal obligations.

How we protect it

Sensitive fields such as phone numbers and addresses are encrypted in our database. Access is limited to authorised staff according to their role, and every sensitive action is logged.

Sharing

We do not sell or rent personal data. We share it only with service providers who help us operate (payment processors, email delivery, hosting), or when required by law.

Your rights

You can download your data from your volunteer dashboard at any time, ask us to correct it, or request deletion. To exercise your rights, contact [email protected].

Children

Volunteers under 18 need the consent of a parent or guardian. We do not knowingly collect data from children under 16 without that consent.

Changes

We will post any change to this policy on this page with its effective date.

Last updated: 18 October 2026